Yes, Permanent Jewellery Supplies UK ships worldwide. We offer reliable international delivery with trusted couriers to ensure your order arrives safely and quickly.

Please note:
International orders may be subject to import duties, taxes, and handling fees once they reach your country. These charges are not included (unless you're in the US then these are) at checkout and are set by your local customs authority.

If your country is not available at checkout, please contact us and we’ll do our best to assist.

All international orders may be subject to import duties, taxes, and courier handling fees once they arrive in your country. These charges are set by your local customs authority and are not included at checkout.

Your courier (DPD, FedEx, DHL etc.) will usually contact you directly to arrange payment before delivery. Once paid, your order will continue on its way to you.

What could these fees look like? (Please note: these are estimates only and may vary)

🇪🇺 Europe
VAT: 17%–27% (country dependent)
Duties: 0%–6% (jewellery-related items)
Handling fees: €10–€25

🇺🇸 United States
US customers, applicable duties and tariffs are collected at checkout (currently estimated at 10%).

Please note that while we aim to cover these charges upfront, we are not responsible for any additional import fees, taxes, or courier charges that may be applied once your parcel reaches the United States.

Any further charges are determined by US Customs and the courier and must be paid by the recipient if requested.

🇦🇺🇳🇿 Australia & New Zealand
GST/VAT: 10% (AU) / 15% (NZ)
Duties: 0%–5%
Handling fees: $10–$30 AUD/NZD

Just so you know:
Fees vary depending on your country and order value Customs processing can occasionally cause delays, If fees aren’t paid, parcels may be returned to us

Important:

If your order is returned to us due to unpaid customs fees, any return shipping costs, original prepaid shipping, and a 30% restocking fee will be deducted from your refund.

We always aim to make your experience as smooth as possible and get your order to you quickly.

Orders are placed during our business hours, Monday–Friday (excluding weekends and public holidays). We aim to pack and ship all orders within 48 hours (Monday–Friday), with most dispatched the same day.

Every order is carefully quality-checked and packaged by our team to ensure it arrives perfectly. During busy periods, dispatch times may be slightly extended, but we always work hard to get your order out as quickly as possible. Thank you for your patience and support.

Estimated Delivery Timeframes:
🇬🇧 UK: 1–3 working days (Royal Mail Tracked 24 or 1pm Special Delivery)
🇺🇸 United States: 5–8 working days
🇪🇺 Europe: 4–7 working days
🇦🇺🇳🇿 Australia & New Zealand: 10–14 working days

Please note: Delivery times are estimates and may vary due to customs processing or courier delays, which are outside of our control.

Once your order has been dispatched, you will receive an email containing your tracking number — make sure the email address you entered at checkout is correct, otherwise you won’t receive this important information. Then you can use the tracking link or number provided to follow your parcel’s journey with the carrier.

Your order confirmation and dispatch notification are sent to the email address you entered at checkout. If this was entered incorrectly, you won’t receive any updates — this is the most common reason for missing emails.

Please check your spam or junk folder as sometimes emails get filtered there by mistake.

If you think your email was entered incorrectly, contact us and we’ll update the address on our system and re-send your order notifications

Due to the nature of our products, we do not accept returns or exchanges on chains as these are cut specifically to your requested length and prepared especially for your order.

Sale items are non-refundable and cannot be returned or exchanged.

All other items may be returned for a refund, provided they are unused, in their original condition, and returned within within 14 days of delivery. Items must be sent back in their original packaging and be suitable for resale. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

Please contact us before returning any items so we can provide return instructions.

Due to the nature of our products, we do not accept returns or exchanges on chains as these are cut specifically to your requested length and prepared especially for your order.

Sale items are non-refundable and cannot be returned or exchanged.

Once your return has been received and inspected, we will notify you by email to confirm approval. If approved, your refund will be processed back to your original payment method.

Please allow 5–7 working days for the funds to appear in your account, depending on your bank or payment provider.

If you haven’t received your refund after this time, please check with your bank first, then contact us and we’ll be happy to assist. ✨

All orders are meticulously quality checked by hand, but if your item has arrived damaged, incorrect or missing, please let us know so we can resolve this for you.

In the unlikely event your item is faulty within 6 months from the delivery date, please contact us so we can assist. Do not return any items without confirmation via email first. We cannot consider wear and tear or chain breakages after being welded onto a clientas a fault and this is not covered by the 6-month manufacturing guarantee. Please follow the jewellery care guide to make sure you’re taking proper care of your items.

To report a manufacturing fault:

• Your order must have been placed and delivered in the last 6 months.

• Contact us via email with a photograph showing the fault and a description of the issue.

• If your request is approved, we’ll arrange for the product to be returned free of charge.

• The item will be inspected to confirm a manufacturing fault (not wear and tear).

• If confirmed, we will replace your item — if the item is no longer available, we’ll issue store credit instead.

Please contact us within 30 minutes of placing your order if you need to amend or cancel it — we aim for fast turnaround, so we can’t always guarantee changes / cancellations can be made.

We reserve the right to refuse or cancel any order at any time at our discretion. If your order is cancelled by us, you will receive a full refund to your original payment method — please allow 5–7 working days for this to appear in your account, depending on your bank.

Orders may be cancelled if payment has failed, if there is a stock or pricing error, or if we suspect fraudulent activity.

Please note, PJS UK is a professional wholesale platform. If we believe an order has been placed by someone who is not a registered professional within the industry, we reserve the right to cancel the order.

If your order has been cancelled, you will be notified by email with further details.

All orders are packed and dispatched from our UK HQ in the heart of the Cotswolds, where we carefully quality check every item before it leaves us — ensuring you receive professional, reliable products every time.

We work closely with trusted manufacturers across the UK, USA, and Europe to bring you high-quality permanent jewellery supplies, designed for everyday wear and built for professionals.

We’re here to support permanent jewellery artists around the world — from your first weld to scaling a fully booked business

Our supplies are crafted using 14k gold filled and 925 sterling silver, carefully selected for their quality, durability and professional finish — and perfectly suited for permanent jewellery services.

14k gold filled features a thick bonded layer of real gold, making it long-lasting, tarnish-resistant and ideal for permanent welded jewellery services. Our 925 sterling silver is genuine silver, known for its strength, premium shine and suitability for everyday permanent jewellery pieces.

We choose materials professionals can trust — so you can confidently create high-quality, long-lasting permanent jewellery for your clients.

Yes — our products are nickel free. We carefully source our 14k gold filled and 925 sterling silver materials to ensure they are safe for skin and suitable for everyday wear, including permanent jewellery services.

If you have specific sensitivities or need further material details, feel free to contact us and we’ll be happy to help.

We aim to restock our core range as often as possible, but exact timing varies depending on demand and availability.

If you’d like to be notified when a product is back in stock, you can join the waitlist by entering your email on the product page.

Limited-edition released in small runs throughout the year and may not be restocked once sold out, so if you see something you love — don’t wait!

Of course — we’re here to help. You can contact us via our Contact Us page, email, or Instagram DMs. Whether you have a question about a product or need a little business guidance, we’re always happy to support you.

You can also join our Behind The Spark – Permanent Jewellery Facebook group for advice, support and to connect with other artists in the community.