We aim to pack and ship all orders within 1-3 business days via Royal Mail 24 Hour Tracked service, this service is not a guaranteed service please upgrade to Special Delivery by 1pm if you need your order expressed.

Yes! We're proudly UK-based and ship nationwide. Most orders are dispatched within 1 - 3 working day, so you can keep your business running smoothly without waiting on international suppliers.

Receive free shipping on all orders over £140

Yes, we do! We offer international shipping options at checkout. Delivery times will vary depending on your location, but we always aim to dispatch quickly.

Receive free shipping on all orders over £240

If you need to cancel your order you can do so as long as the order has not been dispatched. Simply email us at permanentjewellerysuppliesuk@hotmail.com with your order number and reason for cancellation.

Accidents happen! We're only human, if you receive an incorrect item simply send us an email at permanentjewellerysuppliesuk@hotmail.com and we will get back to you to make it right.

If you have any issues with any of our products simply email us at permanentjewellerysuppliesuk@hotmail.com and we will look into the issue asap and get back to you with a resolution.

We accept returns on unopened, unused items within 14 days of delivery head over to our Refunds page to read our refund terms. If you’ve changed your mind or ordered the wrong item, just get in touch and we’ll guide you through the return process.

Due to hygiene and safety reasons, we cannot accept returns on:

• Opened or used items (e.g. chains that have been cut)
• Custom orders
• Welders or machines that have been used
• Sale items (unless faulty)

Once your return is received and approved, refunds are usually processed within 3–5 business days. It may take additional time for the funds to appear in your bank account depending on your payment provider.

All our findings are selected specifically for permanent jewellery—they’re durable, high-quality, and skin-safe. We stock only 14k gold filled and 925 sterling silver, all suitable for welding, and won't tarnish or turn green!

Yes! All our chains and findings are nickel-free and hypoallergenic, making them safe for most skin types.

Of course! We're here to help. You can reach us via our Contact us page, email, or Instagram DMs. Whether you have product questions or need business advice, we’ve got your back.

Nope! We want to make high-quality supplies accessible, so there’s no minimum spend required. Order exactly what you need, when you need it.