Returns are only accepted within 14 days of you receiving your order. Unfortunately, after this period we are unable to offer a refund or exchange.

Customers must notify Permanent Jewellery Supplies UK of their intention to return within 7 days of receiving their order, and then have a further 7 days to return the item(s) to us.

Due to the nature of our products, we do not accept returns or exchanges on chains, as these are cut specifically to your requested length and prepared especially for your order.

Sale items are non-refundable and cannot be returned or exchanged, unless they are faulty or incorrectly supplied.

All other items may be returned for a refund or exchange, provided they are:

• Unused and in their original condition.

• Returned in their original packaging with all labels attached.
  

Notification of any return must be made by emailing hello@permanentjewellerysuppliesuk.store before sending your item(s) back. We will then provide you with our return instructions.

Return postage costs are the responsibility of the customer unless the item is faulty, damaged on arrival, or an incorrect item has been supplied.

Products must be packaged securely and returned in their original packaging with labels attached to ensure they are fully protected during transit. This is a requirement of our returns policy. If an item is returned in breach of these conditions, the item(s) may be returned to you and a refund or exchange may be refused.

We strongly recommend using a tracked postal service and retaining your proof of postage until we have confirmed receipt of your return.

Once your return has been received and inspected, we will process your refund or exchange as appropriate.

Faulty or Incorrect Items

If your order arrives faulty, damaged, or you have received the wrong item, please contact us as soon as possible by emailing hello@permanentjewellerysuppliesuk.store.

We ask that you initially cover the return postage and retain your proof of postage. Once the item has been inspected and the fault or error has been confirmed, Permanent Jewellery Supplies UK will reimburse your reasonable return postage costs and arrange your refund, replacement, or exchange as appropriate.

EU Right to Withdraw

If you are a consumer purchasing from the European Union, you may have a legal right to withdraw from your purchase within 14 days of receiving your order without giving a reason.

To exercise your right to withdraw, you must notify us by emailing hello@permanentjewellerysuppliesuk.store within 14 days of receiving your order. Once you have notified us, you must return the eligible goods within 14 days. Returned goods must be unused, in their original condition and packaging, and suitable for resale.

Please note that this right does not apply to all products.

Exceptions

Under Article 16(c) of the EU Consumer Rights Directive, the right to withdraw does not apply to goods that are made to the consumer's specifications or are clearly personalised.

As Permanent Jewellery Supplies UK cuts chains to the specific length requested for each order, all chains are exempt from the EU right to withdraw and cannot be cancelled, returned or exchanged unless they are faulty or incorrectly supplied.

The following items are therefore excluded from the right to withdraw:

• Chains cut to your requested length.

• Any products made, modified or prepared specifically for your order.

• Sale items (unless faulty or incorrectly supplied).

If your order contains eligible non-custom products, you may exercise your right to withdraw in accordance with this policy. You will be responsible for the cost of returning the goods unless they are faulty, damaged or supplied in error.

Once your returned goods have been received and inspected, any approved refund will be processed to your original payment method within 14 days.