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FREQUENTLY ASKED QUESTIONS
SHIPPING & DELIVERY
Do you ship outside the UK?
Yes, Permanent Jewellery Supplies UK ships worldwide. We offer reliable international delivery with trusted couriers to ensure your order arrives safely and quickly.
Please note:
International orders may be subject to import duties, taxes, and handling fees once they reach your country. These charges are not included (unless you're in the US then these are) at checkout and are set by your local customs authority.
If your country is not available at checkout, please contact us and we’ll do our best to assist.
Shipping & Processing Times
Orders are placed during our business hours, Monday–Friday (excluding weekends and public holidays). We aim to pack and ship all orders within 48 hours (Monday–Friday), with most dispatched the same day.
Every order is carefully quality-checked and packaged by our team to ensure it arrives perfectly. During busy periods, dispatch times may be slightly extended, but we always work hard to get your order out as quickly as possible. Thank you for your patience and support.
Estimated Delivery Timeframes:
🇬🇧 UK: 1–3 working days (Royal Mail Tracked 24 or 1pm Special Delivery)
🇺🇸 United States: 5–8 working days
🇪🇺 Europe: 4–7 working days
🇦🇺🇳🇿 Australia & New Zealand: 10–14 working days
Please note: Delivery times are estimates and may vary due to customs processing or courier delays, which are outside of our control.
How can I track my order?
Once your order has been dispatched, you will receive an email containing your tracking number — make sure the email address you entered at checkout is correct, otherwise you won’t receive this important information. Then you can use the tracking link or number provided to follow your parcel’s journey with the carrier.
ABOUT US
Where is PJS UK based?
All orders are packed and dispatched from our UK HQ in the heart of the Cotswolds, where we carefully quality check every item before it leaves us — ensuring you receive professional, reliable products every time.
We work closely with trusted manufacturers across the UK, USA, and Europe to bring you high-quality permanent jewellery supplies, designed for everyday wear and built for professionals.
We’re here to support permanent jewellery artists around the world — from your first weld to scaling a fully booked business
What materials are your products?
Our supplies are crafted using 14k gold filled and 925 sterling silver, carefully selected for their quality, durability and professional finish — and perfectly suited for permanent jewellery services.
14k gold filled features a thick bonded layer of real gold, making it long-lasting, tarnish-resistant and ideal for permanent welded jewellery services. Our 925 sterling silver is genuine silver, known for its strength, premium shine and suitability for everyday permanent jewellery pieces.
We choose materials professionals can trust — so you can confidently create high-quality, long-lasting permanent jewellery for your clients.
Are your products nickel free?
Yes — our products are nickel free. We carefully source our 14k gold filled and 925 sterling silver materials to ensure they are safe for skin and suitable for everyday wear, including permanent jewellery services.
If you have specific sensitivities or need further material details, feel free to contact us and we’ll be happy to help.
How often do you restock?
We aim to restock our core range as often as possible, but exact timing varies depending on demand and availability.
If you’d like to be notified when a product is back in stock, you can join the waitlist by entering your email on the product page.
Limited-edition released in small runs throughout the year and may not be restocked once sold out, so if you see something you love — don’t wait!